Can't play the game

Help for your technical issues with Slime Rancher

Can't play the game

Postby qunic » Sun Jan 24, 2016 9:44 am

I bought the game from Steam but when i launch the game and create a world a windows message pops up and says there is a problem and trying to fix the problem and then the game closes. When i launch the game again my save file is gone and i have to make a new world and thats happening every time i try to play it.
Is there anything i can do?

p.s. i bought the game today 01/24 - 2016

Thanks for Reading and for your help

- Qunic!
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Re: Can't play the game

Postby Heather » Sun Jan 24, 2016 11:10 am

Welcome to our community qunic, sorry to hear you're having trouble.
Can you please tell us as much as possible about your system and graphics card?
Thanks!
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Re: Can't play the game

Postby qunic » Sun Jan 24, 2016 11:26 am

well i don't know where to find all the detales but what i found is
My system: Windows 7 Home Premiu, ,64 bit ( service pack 1 )
and my grafic card is a GeForce GT 440
I Have NVIDIA

The language is Danish but i hope you can tanslate it and i hope this is enough to know what my problem is but if not can you tell me what to do or where i can find information :)



- Qunic
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Re: Can't play the game

Postby Heather » Sun Jan 24, 2016 11:32 am

I was wondering if your system is possibly not up to the task....
Which version of DirectX are you running?

Slime Rancher FAQ, approx system requirements wrote:Windows
OS: Windows XP(SP3)+
Processor: 2.2GHz Dual Core
Memory: 2 GB RAM
Graphics: 512MB VRAM
DirectX: Version 9.0c
Storage: 1 GB available space
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Re: Can't play the game

Postby Heather » Sun Jan 24, 2016 4:14 pm

Heather wrote:I was wondering if your system is possibly not up to the task....
Which version of DirectX are you running?

Slime Rancher FAQ, approx system requirements wrote:Windows
OS: Windows XP(SP3)+
Processor: 2.2GHz Dual Core
Memory: 2 GB RAM
Graphics: 512MB VRAM
DirectX: Version 9.0c
Storage: 1 GB available space


Can you also please try to run the game in low graphics / safe mode (click here to learn how) and let us know if that helps?
Thank you
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Re: Can't play the game

Postby qunic » Mon Jan 25, 2016 6:49 am

I have now tryed running the game in safe mode and used the "lowerst" setting and it didn't seem to help
:(




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Re: Can't play the game

Postby Heather » Mon Jan 25, 2016 6:58 am

Sorry to hear it, thanks for the update.
Please try updating your nvidia drivers and let us know if that helps.
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Re: Can't play the game

Postby qunic » Mon Jan 25, 2016 9:23 am

Where can i update them?
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Re: Can't play the game

Postby Heather » Mon Jan 25, 2016 9:28 am

qunic wrote:Where can i update them?

Try this, and follow the directions.... good luck! :)
http://www.nvidia.com/Download/index.aspx
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Re: Can't play the game

Postby qunic » Mon Jan 25, 2016 10:04 am

Now that i have tryed to update the drivers and restared my pc.

IT WORKS!

thanks sooo much now i can enjoy this funny little game and i will look forward to more updates!

Hugs and love - Qunic
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Re: Can't play the game

Postby Heather » Mon Jan 25, 2016 10:12 am

Image

That's great news! Thanks for the update, and don't be a stranger :)
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Re: Can't play the game

Postby qunic » Mon Jan 25, 2016 10:14 am

Trust me i wont be a stranger of i find any problems or come up with some ideas you will hear form me again

and again thanks so much for the help!

- Qunic
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