Help..It won't run

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Help..It won't run

Postby MrsPrincess1298 » Wed Jan 27, 2016 8:51 pm

Hello. I got your game about 30mins to an hour ago. I tried every possible way to start it but it says running and i see it in the task manager running. I've shut down my computer and restarted it. Nothing has helped. Any ideas?
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Re: Help..It won't run

Postby Slime17 » Wed Jan 27, 2016 9:45 pm

just close it in task manager and open it. I dont know maybe it will work
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Re: Help..It won't run

Postby MrsPrincess1298 » Wed Jan 27, 2016 9:48 pm

I tried that. It didn't work. I even tried to play it in Safe Mode
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Re: Help..It won't run

Postby Slime17 » Wed Jan 27, 2016 9:51 pm

what DirectX do you have?
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Re: Help..It won't run

Postby MrsPrincess1298 » Wed Jan 27, 2016 9:52 pm

I have no idea. How do I check that
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Re: Help..It won't run

Postby Slime17 » Wed Jan 27, 2016 9:52 pm

you need to have DirectX v9.0c or later
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Re: Help..It won't run

Postby MrsPrincess1298 » Wed Jan 27, 2016 9:53 pm

i'll check
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Re: Help..It won't run

Postby MrsPrincess1298 » Wed Jan 27, 2016 9:55 pm

I have DirectX 10?
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Re: Help..It won't run

Postby Slime17 » Wed Jan 27, 2016 9:58 pm

then i don't know.
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Re: Help..It won't run

Postby MrsPrincess1298 » Wed Jan 27, 2016 9:58 pm

Sorry :(
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Re: Help..It won't run

Postby Slime17 » Wed Jan 27, 2016 10:01 pm

for what?
and try reading other posts like that one and see what developers said that may help you
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Re: Help..It won't run

Postby MrsPrincess1298 » Wed Jan 27, 2016 10:06 pm

I know. I have been looking. I sent an email to the support people, I posted on steam...I'm just having a panick attack. My mom will FREAK if she found out I can't even play a game she bought for $20...
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Re: Help..It won't run

Postby Slime17 » Wed Jan 27, 2016 10:10 pm

calm down... everything is possible so just search a little more i wish you luck
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Re: Help..It won't run

Postby Slime17 » Wed Jan 27, 2016 10:13 pm

have you bought it on steam? or somewhere else?
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Re: Help..It won't run

Postby MrsPrincess1298 » Wed Jan 27, 2016 10:15 pm

I got it on steam.
and it says Processor: 2.2GHz Dual Core
and I have: Pentium(R) Dual-Core CPU T4300 @ 2.10GHz
does that mean I can't play? Ever?
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Re: Help..It won't run

Postby Slime17 » Wed Jan 27, 2016 10:20 pm

wait for support to answer. if they say no then you can still get your money back.
but that would be unlucky.
if they say yes then good news you can play it...
i wish you luck.
P.S if they say that you can't play it then you can still ask for a new computer for your birthsday....
P.P.S how old are you?
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Re: Help..It won't run

Postby MrsPrincess1298 » Wed Jan 27, 2016 10:32 pm

I'm 15.
And I found out I wouldn't be able to play it so oh well..
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Re: Help..It won't run

Postby Slime17 » Wed Jan 27, 2016 10:36 pm

thats very unlucky...
you can still get your money back on steam... so your mom won't yell at you...
and maybe you can get a better computer/laptop/mac/Something for your birthsday?
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Re: Help..It won't run

Postby MrsPrincess1298 » Wed Jan 27, 2016 10:41 pm

Lol maybe. Or i'll send my computer to my bf to see if he can beef it up
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Re: Help..It won't run

Postby Slime17 » Wed Jan 27, 2016 11:19 pm

yeah i hope it will work
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Re: Help..It won't run

Postby Heather » Thu Jan 28, 2016 8:14 am

Welcome MrsPrincess, sorry to hear you're having troubles.
Let's get this sorted out :)

It does appear your CPU might be a bit underpowered, but let's still see what we can do...
Which graphics card are you using?
Hopefully it's either an nvidia or AMD card.

If Nvidia, go to this site and update your drivers:
http://www.nvidia.com/Download/index.aspx
or it's AMD, go to this site and update your drivers:
http://support.amd.com/en-us/download

Please let us know how you make out and which graphics card you're using.
Thanks
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