by Maria » Sun Sep 30, 2018 9:18 am
Hi Hislop93!
Ouch, I'm really sorry to hear that happened to you.This is something we're investigating, but unfortunately we can't really offer a fix at this point yet. Any details you could give us about the disappeared items would be helpful, though:
1. Where were the ornaments located?
2. What types of ornaments did you have and about how many of each?
3. On which day of the game are you?
4. Had you recently slept or been away from the ranch for a long period of time when you noticed they were missing?
5. Outside of the ornaments, can you please tell us what other items you were missing? Whatever you can remember would be helpful.
6. Are you missing 100% of your items, or was there still at least one of them around? Make sure you check the main ranch and all of the available expansions.
7. You mentioned that this might be related to an update - did this happen right after a patch and if so, which?
Thank you.