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where to send the error reports?

PostPosted: Thu Jan 07, 2016 11:49 am
by Dubzy87
My game won't load and I get the file on the desktop, where do I send this?

Really want to play Slime Rancher after watching it on youtube!!

Re: where to send the error reports?

PostPosted: Thu Jan 07, 2016 3:16 pm
by skydart
Ingame you would use F2 for that, but since the game does not start at all for you... you can post what you tried and the error messages you got here in the forum. Maybe someone can help that way.

Re: where to send the error reports?

PostPosted: Fri Jan 08, 2016 11:13 am
by Dubzy87
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Fail.JPG (73.73 KiB) Viewed 4029 times
I could try but it's a huge note pad page....I'll post a screenshot. I double click the Slime and the timer comes up for about 20secs then the error pops up.

Re: where to send the error reports?

PostPosted: Fri Jan 08, 2016 2:19 pm
by addievt
If the log is just a text document you can use http://www.pastebin.com

That error literally just says it crashed and the log is saved in that folder. So I can only suggest running compatibility mode for a different service pack.

Re: where to send the error reports?

PostPosted: Thu Jan 21, 2016 11:05 am
by FarmerYuuma
There s a tech support sub forum here. Try asking there, maybe they can help

Re: where to send the error reports?

PostPosted: Thu Jan 21, 2016 11:22 am
by Heather
Sorry to hear you're having trouble. Dubzy, which version do have? Have you updated recently or did you just download it?
Has it ever worked on your computer? What are your specs?
Are you certain it's installed, meaning you didn't just download the file and not install it? Or did you purchase through Steam?
Thanks!

Re: where to send the error reports?

PostPosted: Thu Jan 21, 2016 11:24 am
by Heather
Also, try running it in the Low Graphics / Safe mode now available with the latest update and let us know if that helps.

Re: where to send the error reports?

PostPosted: Thu Jan 21, 2016 1:07 pm
by Heather
Dubzy I merged your two topics for you, which is why the replies seem a little wonky.
I just noticed your screenshot of the issue that was in the duplicate thread.

Please send your log files to bugs@monomipark.com along with a brief description
You can find them on Windows here:

C:\Program Files (x86)\Steam\steamapps\common\Slime Rancher\SlimeRancher_Data\output_log.txt