Ps4 game loads but freezes on maine title screen

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Ps4 game loads but freezes on maine title screen

Postby Cgp118 » Thu Dec 10, 2020 9:40 am

Hi can u help the game gets to the main title screen but the x to start dose not appear or starts to appear and flickers and that's it no further I've uninstalled but still no change with a new installation
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Re: Ps4 game loads but freezes on maine title screen

Postby Watros » Thu Dec 10, 2020 10:08 am

Hello!

Can you please tell us the model number of your PS4:
https://support.playstation.com/s/artic ... Location-1

Also, can you please verify your System Software is on the latest update (8.03) and check how much available storage is on your system?

Thank you so much!
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Re: Ps4 game loads but freezes on maine title screen

Postby Cgp118 » Sun Dec 13, 2020 1:00 am

Hi yes latest 8.03 update my serial number is 03-27452371-6461605 and model number is CUH-2016a
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Re: Ps4 game loads but freezes on maine title screen

Postby Cgp118 » Mon Dec 14, 2020 10:43 am

Sorry forgot system storage at half way
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Re: Ps4 game loads but freezes on maine title screen

Postby Watros » Mon Dec 14, 2020 1:25 pm

Thank you; we will do our best to look into this on our end.

You may want to check into PS4's safe mode to look at the options in there:
https://www.playstation.com/en-us/suppo ... aystation/

In general we only suggest rebuilding the database to see if that helps.
You may want to consider Initializing, however do understand this would clear all of your data, so consider that carefully if you can't back things up.
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